Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lucksery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***n
Good quality! Color as in photo
D***v
Order received in 2 weeks. Quality is good. Description complete and correct.
C***c
Like the picture, very nice.
O***r
This jumper is denser than the cardigan of the color “khaki”. By color-as in the photo On my Xs ordered M, because of the length of the sleeves. On quality-a mixture of acrylic with cashmere, it is very pleasant and gentle to the touch. I liked it!
Customer
Looks not bad, the quality is good. I do not know how to carry myself when washing
I***s
I love it, I ‘ve bought twice of these vests because I like quality, they don’t generate so many lint and fit the body well.
Customer
The diver is good, took for the daughter, but now that I saw it and measured it, I will also get the same in a different color. Took the size m, height 167, og85, ot70, sits just wonderful, tight, does not wrinkle anywhere, the sleeves are not short, shorter, everything is just super. Color as in the picture. When we unpacked it, we thought that it was just tiny and will not climb even, but the fabric stretches perfectly, sits perfectly and the collar does not press. Came turtleneck for a month, did not communicate with the store. I recommend the product and the seller success in sales! I also want to say many thanks to those who write informative reviews on the goods, it is thanks to you that it becomes possible to choose and buy really quality things!
N***a
Ilad quickly fabric soft pleasant size grid matching
Customer
Nice sweater. All in size
O***o
Soft, warm, corresponds to the description. The store and I recommend it.
G***a
Turtleneck of good quality. On the height of 152 cm. Og-74 cm, ot-65 cm. took the size of S. Turtleneck was slightly free, but after washing at high temperature, sat down on the figure.
V***n
On the body is perfect, but the size and composition-in general, there is no information on the product. Well stretches.
E***r
A good sweater, to the body is very soft, pleasant. The sleeve is long with a margin, in my 44-46 strongly fits, but generally not bad, the daughter of the teenager sat perfectly. On thin will sit perfectly. The color corresponds to the picture.
І***о
Delivery Dnepr three weeks. In appearance, the quality is excellent. Matches the photo.
E***r
Surprised, very nice, great quality, soft to touch, it looks beautiful, I just recommend taking the bigger size, I use the M and I took the L and it looks perfect.
A***b
Very soft and beautiful jumper, purchase is happy! 🙂 Also very fast delivery from China, in about 10 days. Thanks 🙂
O***a
The order came quickly. Normal gulfiks. Totally tight. On my height 174 short sleeves. The rest are all norms
Customer
In fact, lighter
F***r
The store is wrong and sent me sweaters with large collar so I asked to be refunded and he refunded me… The quality is the but not the same as the description with small collar and for that the seller is honest to borrow me… Despite all I recommend this seller.
Е***а
Turtleneck is very thin, just will not warm up, who will follow this goal. Size m straight in tight, the quality is very soft