Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lucksery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tracksuit 2 Piece Turtleneck Knitted Sweater Elastic Trousers 
2***r
I confess I was surprised. To the touch is very pleasant, sits well. All such costumes, usually when fitting badly sit in the groin area. Some room. And these very much even. I do not know whether it will be warm, time will show. there was a small marriage in the form of a loop running off at the collar,,,,
W***w
Oh, my God, these are incredibly cool costumes, I took them 2 different. Quality at the highest level. Dense, warm. Pants are dense, but thin. White slightly shines through. I have not met such a neat quality, just fire. I size 42-44 o/G 84 cm, O/T 66 cm, o/b 90 cm. The store is responsive, the product is chic, thank you very much for the rubber as a gift;) I recommend and do not even think
L***a
Костюм отличный, доставка Мега быстрая. Сомневалась в цвете, заказала белый, отлично смотрится, закажу в сером варианте. Продавцу спасибо.
O***a
Everything came, corresponds to the description. My height is 167, Russian 42 size. Sits well, but I would like pants longer.
5***r
Excellent suit, I order for the second time. The first ordered last year, the year related children in the morning it is convenient to spend in the cold season and for a walk excellent! Soft does not prick, the neck is comfortable. This year I repeated the order, updated the suit. The same cool, I will now fall, winter and spring to drive in it, convenient. I wear 46 size myself, he sits perfectly for me!
4***r
Amazing costume! And very honest and professional store. The costume came with a little marriage on the pants. When unpacking, I did not shoot anything on the video, so I only had my words. I wrote to the seller, did not open a dispute. The seller agreed to replace me with trousers for the same, for which it is very grateful. The color is more like milk than peach. Seams, the quality of the fabric is perfect. On my parameters 93/72/97 sat perfectly. It stretches well. I advise both the seller and the suit.
P***a
Good qulity. Soft, pleasant to the body. My height is 171 cm. 83/63/93. Ankle pants. Rukova would like longer. Sleeve to the bone, also norms. Recommend 100%
S***a
Очень приятный, мягкий. Сел идеально, не давит, супер!!
V***a
Great suit! Soft, warm. On growth 163 perfectly sat down
U***r
I an in awe! This tracksuit is so pretty! Excellent made, great, soft material and comfortable. I usually wear size M (sometimes S) and fits me perfect. I want to get another one in different color. Totally recommend!
R***r
Chic suit! My parameters are 165 height. About the hips-90-92, sat perfectly! Length of trousers, super. After washing and drying in the drying machine, if not much sit down, stretch with an iron. Like everyone writes-a little shines through-correctly selected underwear-solves this problem! Definitely recommend! I did not communicate with the store, I ordered it from reviews and photos!
M***a
The suit is very nice and in size, though the color of the top and bottom is as if different, more to red than the wine as in the photo
C***i
The package arrives in 15 dies and well packaged. Steal just like photo and description. I’m going to use a lot. I love it. Super comfortable
1***r
Nice suit. It is not winter, but quite warm
M***a
Happy. On height 170 the length of the pants is good, the sleeves are also excellent not short. The fabric is pleasant, sewing good, the smell is slightly there, a little shines through. The suit is certainly not for the winter, rather autumn.
V***v
Быстрая доставка, удобный костюм , по размеру.
O***a
Хороший комплект, + резиночка. На первый взгляд качественный, рост 160(49кг) хорошо сел, немного сборит в плечах сзади. Продавцу 5 баллов!
Е***r
I’m too big (height 160, weight 48). Quality is good! I will have to buy white croses now))
R***r
Good quality, for size 44 sat well
E***h
Excellent suit, at 46 sat well, not an oversize of course, but the suit stretches and feels comfortable in it! Thank you store!