Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lucksery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***r
The color is STUNNING. I’d recommend wearing no bra or a white bra with white underwear since it’s so light and thin but it’s still gorgeous nonetheless also I’m skinny and the small fits soooo good it’s not loose at all. Tried it on over my clothes so it looks kinda weird but you get it
K***k
I took it in S/good article I do not find vrmt that the color is gray it is rather dark blue/light gray shades but it’s a you’re good together… very fast delivery
J***h
The material is good and not see through. I’m 5’10 160lbs and I got a medium but I could of got a small for a more snug fit. But overall it’s a good set. I’ll give it 8/10 just cause it’s not tight enough for me but the length is perfect. Tall girl friendly ! By the way I ordered on the 3rd of august and I received on the 14th !!! So shipping was extremely fast !
J***r
Came in less than a week so happy great quality. It’s giving. Just ordered all the colours.
Customer
Rather comfortable it would be good if there were xs
R***r
received within 2 weeks
Customer
Love this two piece second time ordering good material and good length of the pants
S***e
The fir and fabric on this item is great and I plan to buy in other colors, ladies please don’t hesitate to buy
L***t
These sets are perfect, bought a bunch from here all are comfortable and accurate sizing, soft and stretchy! Cant wait to wear them !
U***r
A REORDER JUST DIFFERENT COLOR! LOVEEE THIS
P***k
Муж в восторге:) стильный и недорогой наряд для дома) ткань синтетика мягкая и эластичная. Резинка не жмет а для меня это важно. Заказ пришел быстро!
Customer
I love this! I got it in a size M, and it fits perfect. I have no single complaint. I am a M/L, depending on the fabric and style, and the M is perfect. Size down if you are in-between sizes, go down one size. Please buy it, do not hesitate. Oh, and if you have larger boobs, size up. I have regular boobs, and a bigggg butt, and mine is perfect. I am buying all the colors now.
K***n
I love this set! Definitely thick girl friendly… tap in @Kaylin.nicole_
Customer
Nice suit and fits well, the white material does become a bit transparent in areas that it stretches more so just be aware. Take your regular size it fits normal.
P***s
I actually loved this. I was scared that it would be too small but it’s actually perfect. I’m 5’1” 190 lbs & I normally wear a 15 in pants. Follow me on IG : Chynalavinci for more questions
Customer
Outfit is cute but I got one size too big. Item came quickly. Very comfortable material.
Y***a
Fit perfect like skims!
T***y
Came in a combined delivery. Was set for 23 dec to be delivered but came super early!!!! I’m in love with this set. Will be buying in different colours!
K***r
if your looking for comfort this is definitely it … I will tell u that if u have 38DD breast like me this top is NOT for you but it is good for just lounging around maybe the house or ur hotel room . beautiful color too
S***r
Fits well, I got size S I’m normally an XS – material stretches and not see through .Took about a week and a half to come to the UK. I’m 5’8 and the length of the leggings fit perfect