Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lucksery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***r
Everything is good. The indicator is working. Delivered quickly. And the reviews and tests are positive. I hope not to disappoint. For me, a very important point was, among others, smoothed corners. They will not “tear” the bike from the inside.
M***O
Супер
N***a
Невероятно быстрая доставка курьером бесплатно. Респект продавцу!
S***v
19.07 заказал, 23.07 получил. Нижегородская область. Упаковка качественная, пришло все аккуратно, непобитым. На коробке голограмма, можно проверить аутентичность, если возникнет желание. Сам девайс компактный, тяжеленький. Шнур для зарядки в комплекте. Заряд 75%, поставил заряжаться телефон, буду высаживать в 0. Пока все работает, всем доволен. Продавец молодец, рекомендую.
P***n
Получил довольно быстро, power bank очень тяжёлый, скорее всего он на 20000 и есть, пришёл заряженный на 80 %
A***v
жаль шнура для зарядки нет.
I***a
отлично
I***a
доставка быстрая
P***v
работает,ёмкость не проверял
S***v
Всё шикарно. Доставка за 4 дня, супер.пришло смс уведомление о доставке товара в магазин пятерочка. Упаковка аккуратная.инструкция и сам банк в плёнке. попробовал заряжать 5 минут.зарядка набралась на 4%.Всё работает.выглядит солидно.
I***o
Приехал в течении недели. Ооооочень быстро. Даже маленькая версия достаточно здоровая, думал будет меньше.
R***s
прибыл за 6 дней в Домбаровку Оренбургской области как положен разрядил до нуля зарядил до 100 процентов чтоб нормально работал дисплей нужно нажать на кнопку включения выключения быстро три раза должны появится цыфры 188 все готово заряжается очень долго14-15 часов хоть одноомперным хоть 2х зарядником зарядил смартфон Realme X четыре раза на пятую чуть чуть нехватило батарея 3.650 мач. позже дополню
V***s
Заказ получил. Товар соответствует описанию. На вид сделан качественно. Показывает уровень заряда 75. Как будет работать, время покажет. Продавец добросовестный, рекомендую.
M***i
Пришёл заражённым на 70 процентов, батарея конечно просто гигантская 🙂 а так хорошо 🙂
R***r
Устройство работает хорошо. Пришёл с зарядом 73 %.
N***a
удобно пользоваться,тяжеленький и большой
S***d
I just received the monster 🙂 What Happiness… to buy without hesitation, ultra fast delivery + store more than perfect thank you again soon
O***n
Delivery to Bryansk for 4 days, everything is intact, charge 75. Seller recommend
S***v
Good charger, thank you very much for fast delivery
M***Y
Top…. charge lens de la batteries.
M***n
Load a little slow, but it’s normal I think in view of the capacity and the break-in period… otherwise, received quickly, well packaged and the display of the remaining autonomy is nice…
A***r
Why this one! I was advised this one because it supports the function of “small current” for specials it is clear, for simple users it is that it does not turn off as others and perform its the function I took for a thermo-vest. other “banks” are cut off!!!!!!!!!! And we need to turn it on periodically. And another aspect of “European certificate” is that it’s not “bachnet”. The Germans refer to this very strictly. although the “Bank” itself is not collected here but passed tests in the Germans.
I***n
Доставка за 2 дня ! Охренел от скорости ! Брал как банку для вело фары. В боковой карман прекрасно влезает.
Customer
Super Portable battery of good quality. Just no access with if it is the small usb cable of 30cm. To end super serious store who shipped super quickly. Why buy this battery on amazon while it is here also cheaper and with a delivery time course (in IDF)
G***s
Very nice.
Customer
Power Bank lt20 is quite large. Weight 469 gr. 16,5X8,5×2,5 cm. Initial charge 72%. Displays on the display. Can be controlled during operation. At the same time, you can charge up to three devices: Type-C, micro USB, Lightning. 5v-2. 1A. Delivery was by express mail from the Russian Federation very quickly. I am happy with the goods, I can recommend the store. .
O***r
Remains more than to test
R***v
Норм банк, доставка 2 недели до Нового Уренгоя, покупал 11.11 за 900 руб, всё норм, первый раз очень долго заряжался, часов 8 вроде.
S***y
The goods came from the site of aliexpress-Russia, ordered 25.11 a 2.12.21 already received. Packed normally in a box, the edge of the box is a little moist the item itself was not damaged. As it was, everything corresponds to the description. I will test and complement the review if that. The store sent quickly, the seller respect. Recommend.
M***e
very nice
A***l
très bien
A***v
Delivery in Pyaterochka for 8 days! The box is all crumpled, although there is a packaging case, it was charged at 74%, I definitely recommend buying!
M***n
nice
Customer
Fast shipping!!! Charged, heavy, cool as in the description!!! Thank you!!!
M***n
Bank as a bank. In the living it looks twitchy in comparison with commercial photos, because. The photos are clearly from the bank on 10.000 mAh, and 20.000 Mah is thick like everything. Digital indication of the level of charge is small and damaged. I had baseus, there everything was on the chic was + there was an indication of the output voltage, but he lived only 2 years. In general, a large, capacious, quickly charging and without claims to the design of the bank.