Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lucksery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
Very beautiful dress. Advise. Fast shipping. Quality thing. No smell. I really liked my daughters, too. I bought for a girl 104 cm tall. The store is very kind to respond quickly to the letter. 10/10 S
A***a
Everything is fine. Not much. The child is satisfied with the size of 110 cm 4 years.
E***a
On the daughter of 6 years and height 115-118 cm size 6 approached. Sleeves of good length, just. But the daughter is thin, and the dress is very wide. On the back from the inside I had to sew an elastic band to pick up the dress. And it became a little bit fast. In this model, an overstated waist. The quality looks good dress. Top-stretch, elastic thin fabric that stretches.
I***a
Super! In Kiev came the meest service, for 10 days, well, very fast delivery. The dress surpassed or expectations! The quality is very good, two lining, it is cotton color and two fittings, the child for 5 years took size 6. sits well, will be able to dress in the spring, a little stock, the only sleeve is large, made a gate, but it’s small things. Recommend! We are delighted!
L***n
So pretty!!! Arrived within less than two weeks fabric is soft and thin looks high-quality my daughter will be very happy
G***a
Very nice or little clearer than in the picture, but fine. Arrived in 9 days in Spain Andalucia
D***n
The dress is very beautiful, it came in 9 days to the Rostov region, thank you very much to the store! On height 102 cm ordered 120 a little too big, sleeve with a margin, I recommend
R***r
Хорошее платье, верхняя часть (где лонгслив) довольно тонкая, но к телу приятная. Размер 5 подошёл на рост 102 и худенькое телосложение.
X***e
Colis reçu en 20 jours en France . Bien emballer , super couleur rose . Coupe assez haute . Pour ma fille de 2 ans c’est parfait ! Très fin limite transparent. Vraiment pour mi saison .
H***a
My granddaughter really liked it. At 105 growth took 5 size.
V***o
Nice dress. I took the size 5 T, my daughter 3G in a month will be 4G. Height 104 cm, both wear 104-110. I thought the dress would be bigger, for growth. For summer. But it just sits well now. We wear it in the garden.
E***r
The dress is beautiful. My daughter is 5 years old but she’s big, this size went well.
T***n
Great quality, very thin , good for fall. very nice color.
Customer
Charming real like in description came fast fabric מאד מאד thin
M***r
Charming! Thought שיהיה slightly more thick, but it’s ok 🙂 Just כבתמונה, it’s very fast! Thanks to the store
5***r
The order was very pleased with the beautiful dress came up size thanks to the store 130 cm for 4 years
A***v
Excellent dress, in the photo baby year, 80 cm. The fabric is very pleasant to the touch. Thanks 🙂
J***j
All is well, only the top was quite thin. If for autumn-winter-spring, then on top of the golfer can be worn
R***r
At 4.5G, the dress came well, a bit wide. It’s not a problem, I liked everything. Got to 14 days
M***m
As described. So adorable! Kiddo adores the dress