Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lucksery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
Quickly sent, quickly arrived, in 2 weeks. It’s perfect! Cloth is dense flowing, not fitted, in the chest is double fabric, straps are adjustable! I will order in other colors. Size S, wear XS/s
V***a
Reached in 15 days in the zip package)) pluses: dense, heavy, pleasant to the body fabric, beautiful color (same as the store’s). Minor disadvantages: jambs on straps and at the tag. In general, the dress really liked it, I’m thinking of ordering in a different color))
Z***a
Delivery 2 weeks NP. The fabric is heavy synthetic, quite good quality. Sewn smoothly, threads do not stick out. My parameters are og99 from 77 ob103. On the chest more than 100 will be in strong tension. The size of XL on the chest is ileal, in the hips is free, as it suggests such a silhouette. Measurements of the dress in the photo.
O***a
I was delighted, even lazy to iron was, ran to write a review. Dress-Fire!!! I took at a discount, so the joys are full of pants, so to speak. My parameters: Height: 160, OG 82 from 67 about 89. With a bra (small push-up) og 85, without it-somehow not ice. The lines are even, there is no smell, the fabric is dense enough. I think that puffs can be really easy to put, but from this no thing is insured. The fabric is slightly electrified, but the dress does not stick to the legs, as some have written in the reviews. This dress is not for pantyhose!!! Color “champagne” is chic. It came quickly enough, savings logistics. In general, I advise.
E***a
From order to receive 13 days. Quality dense heavy fabric (my silk top does not go to any comparison). Steamed, does not electrify almost on the naked body. There are small claims to the seams, but still the dress is very worthy, especially if you consider its cost. The color is very beautiful in reality. I recommend to buy.
N***a
Отличное платье,материал приятный к телу,плотный,Красивый сатиновый отлив.Рекомендую !
A***a
The fabric is incredible, so dense, heavier much than those similar to it that I had before. Madly beautiful color) in general, I’m very happy with the purchase for a funny price (950 rubles) there are no minuses, just noted that for me, I still want a little
A***A
Malomerit strongly, woven good pleasant, the threads do not stick out, there is no smell!
E***a
Order arrived quickly! Sarafan is very beautiful and quality. The seams are even, no smell, the fabric is heavy and flowing. It was just that in the chest press, although the reviews ordered specially more. On the Russian 46-48 took HL. And also, the fabric of such a plan that immediately there are stains, primed in the photo, dripped water from the iron. But again my jamb, such a fabric can not be ironed, but you need to steam, I just have to get back to another apartment, but I wanted to immediately dress a Sarafan.
I***R
The dress is beautiful, dense, does not shine through. It will be necessary to iron it and it will be possible to walk
V***v
Good quality, size m approached my 44th just right! The fabric is dense enough. The parcel arrived in a month
L***a
My parameters are 170 87/70/98. Long thought between M and S, probably all the same it was necessary to order s TC even with stretched maximum straps, the bodice is still visible, it is necessary to sew. The material is dense, there is a lining in the chest area. After the package was electrified, not yet washed. Dress a silhouette, just showed what stock in the waist and hips. Zipper no
E***k
Nice dress. I order the second time, in the first mistake with the size. Dense fabric, no sticking threads. In Magas is much more expensive and the quality is worse. Take it, you will not regret it.
E***a
Order store sent almost the same day! I order the second time, the first black dress is very like, the fabric is cool, but in places the threads stick out, there is no foreign smell
M***a
Correctly picked up on the size, was based not on reviews, but on the store’s grid. Nice dress
Customer
The dress came as in the photo, not yet measured, I’ll add later. The straps are adjustable.
I***a
Everything is fine, it’s on time. Cloth is dense, brittle is adjustable. There is a lining in the chest area. In general, I am happy. P.S. With the producer did not communicate
R***b
Very excellent! The fabric is dense, pleasant. The seams are neat, the straps on the photo showed closer. The color does not match the photo in the card, in fact it is darker, greenish gray. But a beautiful complex shade. The dress was got with a good discount, for 500₽ approximately, for this assessment I do not reduce. Delivered in a month. I did not communicate with the store, there was no need. The dimensional grid is the same. I recommend it! Maybe order more.
E***o
The fabric of the dress is heavy, dense, 48 size in the chest is small, in fact, the measurements of the dress are smaller than indicated by the store indicated. I liked the dress, but ….. If there were exact parameters of the dress, then the price would not be. Bought 11.11 only for 600 rubles.
K***a
The dress was ordered 11.11, went to the Moscow region of 1,5 months. I think it’s Black Friday. Other days, most likely, the parcel came faster. I did not communicate with the store. On my height-164 cm, the dress is below the knee. Very much electrified. I’ll see how I behave after washing. Fabric is good.